Privacy Policy

Consumer Law Ready (CLR) is an EU-wide programme aiming at training SMEs on European Consumer Laws (the programme). The programme is being implemented by a consortium consisting of Eurochambres – the association of European Chambers of Commerce and Industry, SMEunited and BEUC – the European Consumer Organisation (the consortium members).

This Privacy Policy outlines how the consortium members (hereafter “we”, “us”, “our”) and our service providers process your personal data through your use of this website, and participation in the programme including any data you may provide to us when you use our forms, sign up to our newsletter or submit an inquiry or comment.

Personal data means any information about an individual from which that person can be identified. It does not include data where the identify has been removed (anonymous data).

We process your personal data in compliance with the European General Data Protection Regulation (EU) 2016/679, applicable national data protection laws and in accordance with the purposes, requirements and restrictions that are set out in this Privacy Policy. 

 

What personal data do we process?

We may process different kinds of personal data that you communicate to us, including email addresses, names, country, employer’s name, function, username or other identifier, password, invoicing details and any other data you may communicate to us.

We also may collect information about how you use our website and service such as referral source, length of visit, page views, website navigation paths, location data, an Internet Protocol (IP) address, cookies etc.

 

How do we use your personal data?

We may use information from you or about you:

  • to implement the CLR programme and to manage your participation in the programme, this includes communicating with you about activities, conducting surveys, interviews, workshops, training courses, and events, distributing newsletters to you, marketing and promoting the programme ;

  • for IT purposes, such as enhancing our website and identifying website usage trends.

We may disclose your personal data:

  • to the staff of the Consortium members and the European Commission on a need-to-know basis for the above purposes;

  • to our service providers who provide services such as website hosting and moderating, data analysis, IT services, e-mail and direct mail delivery services, auditing services, and other services, in order to enable them to provide services;

  • as we believe to be necessary, if permitted or required by applicable law.

With your consent, we may also use and disclose information collected through the website in other ways.

 

What is our legal basis for processing your personal data?

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it, this can be  your consent (e.g., for taking pictures, videos about you as a participant etc.), our legitimate interest to manage the CLR programme (e.g., communication with stakeholders, development of the infrastructure, managing our IT systems and audits etc.), and our compliance with legal and regulatory requirements under applicable laws (e.g., keeping records for tax purposes or for accounting, providing information to public authorities).

 

How long do we store your personal data?

We only retain personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including the purpose of satisfying any legal, regulatory, reporting or auditing requirements (usually for five (5) years after programme termination). We may retain your personal data for a longer period in the event of complaint or if we reasonably believe there is a prospect of litigation.

 

What are your rights?

You have the right to:

  • Access the personal data we hold about you and to obtain a copy.

  • Obtain the rectification of your personal data if it is inaccurate.

  • Obtain the erasure of your personal data.

  • Ask us to stop using your data, if you believe something is wrong, while we sort out the problems.

  • Receive the personal data you have provided in a commonly used format, so you can take it somewhere else if you wish.

  • Object to the use of your data for marketing purposes at any time.

  • Lodge a complaint with your national Data Protection Authority, if you believe your rights are not being respected.

If you wish to exercise any of the rights set out above, please contact us (details below). We may need to request specific information from you in order to help us confirm your identify and ensure your rights to access your personal data (or exercise any of your other rights). We may also contact you to ask you for further information in relation to your request to speed up our response.

 

How we will use cookies:

Cookies will be used to collect information from you to keep you signed in and understand how you use our website.

 

What kind of cookies do we use?

Our website uses functionality cookies to recognize you and remember your previously selected preferences. These may include your language preference and the location you are in.

 

How we manage cookies?

We ask for your consent to install cookies, you can set your browser not to accept cookies.

 

Event visibility

Photographs and/or videos during events

By taking part in our CLR events as a panellist, you grant us and the European Commission full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for dissemination purposes on our or the European Commission’s websites and social media accounts, and in publications. By taking part in our CLR events as a participant, we’ll ask for your consent to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for dissemination purposes on our or the European Commission’s websites and social media accounts, and in publications.

 

Changes to our Privacy Policy

From time to time it may happen that we have to change our Privacy Policy. In case of changes regarding the purposes of the processing, you will be notified by us. If changes are necessary to comply with new legal requirements, we will indicate when we last updated our Privacy Policy and include a link to our previous one . Please check our Privacy Policy on a regular basis. 

 

How can you contact us?

If you would like to contact us or if you have any question about this Privacy Policy, please contact  privacy@eurochambres.eu with the reference to CLR.


Last change: 20.08.2024.