Module 1 If you are selling goods or services to a consumer neither you nor anyone else can exclude or limit the application of consumer law. Module 2 consumers have a right of withdrawal from consumer contracts concluded at a distance and outside your business premises.

Module 3 The rules on consumer rights and guarantees in the case of products that are not in conformity with the contract are binding and their application can never be excluded by the contractual parties. Module 4 the rules on unfair commercial practices & unfair contract terms.

Module 5 Alternative Dispute Resolution (ADR) is an out-of-court process for solving disputes between you and your customers, with the assistance of an ADR body. Online Dispute Resolution (ODR) is when ADR happens online. ODR between you and your online customers.

Some Key Benefits for Traders/SMEs
Traders who engage in consumer law training can reap several benefits. Here are some key advantages

REGULAR TRAINING ENSURES THAT TRADERS STAY UP-TO-DATE WITH ANY CHANGES OR AMENDMENTS. FOR INSTANCE, THE CONSUMER RIGHTS ACT 2022.

This is part 2 of a 2 part workshop, this session will look at modules 4-5 including:
Unfair commercial practices and contractual terms
Alternative and Online Dispute Resolution (ADR) (ODR)

This is the second of two half-day sessions to equip participants with knowledge & skills

This is part 1 of a 2 part workshop, this session will look at modules 1-3 including:
Precontractual Requirements
The rights of withdrawal
Consumer rights and guarantees

This is the first of two half-day sessions to equip participants with the knowledge and skills required.

This online course will be highly interactive where each module will involve group discussions, breakout sessions in smaller groups and a quiz to test your knowledge which will be anonymous to avoid any embarrassment. Five modules will be covered on the day.

Become a trainer
👥Join our team of Consumer Law Ready Trainers! The programme will equip Consumer Experts like you with the knowledge and skills to train SMEs in many aspects of consumer law. Training material is available in 22 languages.

This full-day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.

This full day training workshop will guide you through the 5 modules of Consumer Law to equip you in your role of adhering to the law and to enable you to reduce and manage consumer complaints efficiently.